Intech Service-Level Agreement


Intech software solutions are offered through an Intech Service Level Agreement (ISLA). This is a comprehensive offering that facilitates the maximization of value for your software investment. With ISLA you have access to a software solution onsite, technical support, and best practices including ALL software updates and upgrades.


ISLA houses all programs and data locally on your server, or can be offered on secure, managed servers. This option offers secured data, better compliance controls and flexibility of upgrade schedules. There is no need for a major expenditure on software, and there is a substantial savings over the NCJPC current system costs. ISLA includes all software services, support services, updates and upgrades. In addition, it increases budget predictability and cost management while simultaneously improving operational efficiency.

One-time costs for a project include:

  • Initial installation and configuration.
  • On-site and online training.
  • Data conversion from the existing system.